Black Eyed Susan Roots - Goldstrum

Store owner replied: Hello Mark G. We do understand your concern, but planting dormant roots in June in Zone 9 means they are trying to establish during some of the hottest part of the growing season, which can be stressful for a new root system even though established Black-Eyed Susan plants tolerate heat well. If the crown is still healthy underground, it’s possible it could remain dormant and emerge when conditions become more favorable or even next spring, although we can’t guarantee that will happen. We are glad we were able to provide guidance and a resolution and that you’re willing to try again. Hopefully, an earlier planting will give the new roots more time to establish before summer heat arrives and rewards you with the beautiful blooms you were expecting!

Store owner replied: Hello Jolene C. Thank you for your review of Eden Brothers! We truly appreciate you taking the time to share your experience, as feedback like this helps us improve our products and planting instructions. They may not have come up because they had less time to establish before the heat of summer. These hardy perennials often spend their first season putting energy into root development, and some may not show visible growth until the following spring. From our follow-up with Customer Service, it looks like we were able to assist you, and we’re glad we could help. Thank you again for bringing this to our attention!

Store owner replied: Hello Cynthia G. Thank you for your review of Eden Brothers! We truly appreciate you taking the time to share your experience, as feedback like this helps us improve our products and planting expectations for all the planting zones. When planted in late June, in Zone 9, they may not do well because the summer heat makes it difficult for new roots to establish. These perennials do best when planted in early spring or fall, when cooler conditions give them time to settle in and grow. From our follow-up with Customer Service, it looks like we were able to offer you a resolution, and we’re glad we could help. Thank you again for bringing this to our attention and we apologize for the disappointment!

Store owner replied: Hello Savannah Bartlett. Thank you for taking the time to leave a review of Eden Brothers. We sincerely appreciate your feedback, as it plays an important role in helping us improve our products. We're glad to see our Customer Service Team was able to assist you, and we hope your garden brings you joy this season and beyond!

Store owner replied: Hello Randy. Thank you for taking the time to leave a review for Eden Brothers. We genuinely appreciate your feedback. It’s insights like yours that help us improve our products and processes. We’re glad to see our Customer Service Team was able to follow up with you, and provide some assistance. Thanks again for sharing your experience with us!

Store owner replied: Hello Bearyh. Thanks so much for your review! We greatly appreciate your feedback on this matter. We're always looking for ways to improve our products and will certainly take your information into account. After speaking with our Customer Service Team, it seems we were able to resolve this for you. If you ever have any other concerns or questions, feel free to reach out to us and we'll be happy to do all we can to assist. Thanks again for your review and best wishes for your growing season!

Store owner replied: Hello Roxi. Thank you for your review of Eden Brothers! We greatly appreciate you bringing this to our attention. It's so important to have feedback like this so we can continually improve our products. After speaking with our Customer Service Team, it seems we were able to resolve this for you. Thanks for your time in sharing your experience with us!