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We guarantee that our seeds & bulbs will be true to type and ready to thrive. If something doesn't grow as expected, we will make it right. Questions? Call us at 855-440-2929
These are very beautiful especially sweet nathlie. My son purchased these as a birthday gift for me and I was hoping they would all survive and be as shown. I seem to be missing gifts perfection so I only gave 3 stars, I did receive 5 bulbs. I have one that's a dinnerplate size in white so not for a vase but the others seem correct and Im happy with them. I will show photos below.
Store owner replied:
Hello Tracy. Thank you for your review of Eden Brothers! We appreciate you taking the time to share your experience, as feedback like yours is incredibly valuable in helping us improve. We're glad to see our Customer Service team was able to assist you, and we appreciate the opportunity to make things right. Thanks again for reaching out!
I bought 5 tubers. They looked like great when I unpacked them! Once they started to bloom, 2 out of the 5 plants are not the "romantic mix" of soft pinks and whites. They are yellow/orange and red. Yes, they are pretty blooms but absolutely not what I ordered. Beware that they cannot guarantee the bloom colors. Disappointed given how much I've spent this year on flowers from Eden Brothers.
Store owner replied:
Hello, Karlynnen
Thank you for your review of Eden Brothers! We greatly appreciate you bringing this to our attention. It's so important to have feedback like this so we can continually improve our products and processes. After speaking with our Customer Service Team, it seems we were able to resolve this for you. Thanks for your time in sharing your experience with us!
Store owner replied:
Hello, Brett
Thank you for your review of Eden Brothers! We appreciate your feedback as continuing to work with our gardeners around the country allows us to actively update our products and processes. We are delighted to hear that you’ve requested a store credit and will resume gardening with us! Feel free to reach back out with any other questions or concerns.
I was disappointed the dahlias did not come labeled to plan for height and spacing. Gitt’s perfection colors are more intense bright pink than the soft muted tones in the sample pictures. I didn’t get any that looked like pom poms which may be the fleural variety that didn’t grow/bloom for either of my sets.
Store owner replied:
Hello, Lori
Thank you for your review of Eden Brothers! After speaking with our Customer Service Team, it seems we were able to resolve this for you. We greatly appreciate you bringing this to our attention as we strive to provide the best quality service and products to our gardeners around the country.
Was excited to receive this nice mix, however now that everything has bloomed, I am seeing that I did not receive Klondyke or Sweet Nathalie. One tuber did not come up, so perhaps that is one of this missing varieties. Received a second Eveline instead. Considering one of my other dahlia orders was wrong, I’m not sure I’d order dahlias again. Worried that my peonies will all bloom the wrong varieties too but have to wait longer to confirm.
Store owner replied:
Hello Elle. Thank you for sharing your experience with this popular mix. We are sorry that you didn't receive all the varieties we both would expect. We have spoken to our quality control team, so that they could provide this valuable feedback to our growers. We want our customers to have an accurate representation of what they see in our pictures. We are glad we were able to connect and offer you a resolution for this and appreciate you allowing us to stand by our grow guarantee. We always want to know about instances like this, so we can fix the problem and provide the correct varieties to our customers!
Store owner replied:
Hello Cassie Hensley. Thank you for your review. We are so sorry to hear that none of the tubers sprouted. We understand how disappointing that is, especially when you were looking forward to growing these beauties. While factors such as excessive moisture, poor drainage, cool soil temperatures, or planting depth can affect emergence, we also noticed you've experienced similar issues with several different varieties. For that reason, we would still recommend a soil test if you haven't had one done already, as it may help identify any underlying soil conditions affecting plant performance. We previously reached out and offered a resolution but have not yet heard back. If you'd still like assistance, please reply to that email. We are always happy to help and stand behind our products!
Unfortunately, only 2/5 came up and bloomed. Both of them were very simple white varieties and none of the ones that the mix was supposed to contain.
Store owner replied:
Hello Astrid. Thank you for your review of Eden Brothers! We truly appreciate you bringing this to our attention. Feedback like yours is invaluable, as it helps us continually improve our products and report this to our growers. We reached out by email previously with an offer of a resolution, but wanted to make sure we gave ample opportunity to resolve this issue. Feel free to reach out by phone Monday through Friday from 9am - 5pm Eastern time at 855-440-2929 or by email at service@edenbrothers.sbs. We'd love to hear from you and be able to help you further!
Was hoping for some of the pink variations but only the white ones bloomed.
Store owner replied:
Hello Erin. Thank you for your review of Eden Brothers! We truly appreciate you taking the time to share your experience, as feedback like this helps us improve our products. From our follow-up with Customer Service, it looks like we were able to assist you, and we’re glad we could help. Thank you again for bringing this to our attention!
I was so excited to get this bundle for my garden collection. When the tubers arrived and I opened them none of them were labeled making them hard to plant and space, on top of that 2 were completely dry and brittle. The other three had eyes and looked good. I planted the three and emailed customer service to ask if they could send me replacements for the dried out ones. Even though I had no idea what two were bad since they were not labeled. They replied and told me that they would not replace them, I needed to plant them and after a few weeks if they didn’t come up to email them pictures of where they were planted and the bulbs. Seriously? By that time it would be too late to plant them in the season. This is not my first rodeo and I knew they wouldn’t come up, didn’t want to waste my garden space with bad tubers. The three I planted have come up I’m now waiting to see what three of the 5 in this collection I will have. Do not recommend ordering from here.
Store owner replied:
Hello Michelle. Thank you for your review of Eden Brothers! We truly appreciate you bringing this to our attention. Feedback like yours is invaluable, as it helps us continually improve our products. After checking in with our Customer Service Team, it looks like we were able to assist you further. Thanks again for taking the time to share your thoughts with us and hope you have a beautiful growing season!
I bought this mix and another and had 100% germination and the blooms are beautiful.
Store owner replied:
Hello, Jaclyn
Thank you for your review of Eden Brothers! After speaking with our Customer Service Team, it seems we were able to resolve this for you. We greatly appreciate you bringing this to our attention as we strive to provide the best quality service and products to our gardeners around the country.
I was really excited about this mix. Dahlia Bulbs - Romantic Mix - sadly most of the necks were broken so the tubers had limited eyes. I sprouted a few in late spring, but I only got white Fleurel dinner plate on one plant to bloom. No Gitt's Perfection, Eveline, Sweet Nathalie, Klondyke bloomed, although it is hard to tell of the ones I was able to sprout/mature into a plant that didn't bloom. My other dahlias (not from Eden) bloomed just fine in the same bed.
That's another set of bulbs that failed in addition to a fall bulb order.
Store owner replied:
Hello,
Thank you for your review of Eden Brothers! We greatly appreciate you bringing this to our attention as feedback like yours helps us deliver the best quality products possible. After speaking with our Customer Service Team, it seems we were able to resolve this for you. If you have any other issues, feel free to reach out!
This dahlia mix is doing well in my garden. The blooms are so pretty! First time I planted dahlias ever and so glad I went with Eden Bros and these flowers. I make an arrangement every week from these beauties.
Only the Semi-Cactus bloomed but they are GORGEOUS ! Not sure what happened to the others…It’s the only ones that didn’t grow out of the many I have , not sure if this one was worth the price
Store owner replied:
Hello, Sherrie
Thank you for your review of Eden Brothers! We appreciate your feedback as continuing to work with our gardeners around the country allows us to actively update our products and processes. We are delighted to hear that you’ve requested a store credit and will resume gardening with us! Feel free to reach back out with any other questions or concerns.
