Echinacea Helenium Butterfly Attractor Mix

Store owner replied: Hello Rachel A. Thank you for your review. We are sorry your Echinacea Helenium Butterfly Attractor Mix didn’t establish as expected. In Zone 5, May is generally an appropriate planting time, although these are perennials that can establish more slowly than annual flowers, and some may devote their first season to root and foliage development rather than blooming. Germination can also be affected by cool or overly wet spring soil, planting too deeply, inconsistent moisture, or weed competition, and Echinacea can benefit from exposure to cold, moist conditions to help encourage germination. For best results, sow shallowly in a sunny, well-drained, weed-free location and maintain consistent moisture while seedlings establish. Even with these considerations, a complete lack of growth is understandably disappointing. We’re glad our Customer Care team had the opportunity to provide a resolution and appreciate the chance to stand behind our products and our Grow Guarantee. We hope your future plantings bring the thriving pollinator garden you were looking forward to!

Store owner replied: Hello Allie A. Thank you for taking the time to write in a review for us, and we are sorry they didn't do well. Echinacea and helenium are generally reliable perennials, but late May planting in Zone 6 can sometimes make establishment more challenging as temperatures begin to rise. Factors such as excessive rainfall, dry conditions, poor drainage, planting depth, or temperature fluctuations can all affect early growth. These perennials also often spend much of their first season developing strong root systems before producing more vigorous top growth and blooms. Thank you for giving us the opportunity to address your concerns and make things right. We appreciate your feedback and hope you'll have much better success with your next planting!

Store owner replied: Hello Jackie. Thank you for your feedback for us at Eden Brothers! We are truly sorry to hear about your experience.! We understand how disappointing it can be when a planting doesn't meet expectations. Please know that our team is here to help troubleshoot and find a resolution whenever you have an issue. After checking in with our Customer Service Team, it looks like we were able to assist you further. If anything else comes up or you need further support, don’t hesitate to reach out, as we’re always happy to help!

Store owner replied: Hello Helen S. Thank you for your review of Eden Brothers! We greatly appreciate you sharing your experience with us! Feedback like yours helps us deliver the best quality products and service possible. What you described sounds like it could have been caused by aster yellows, a disease spread by leafhoppers that can affect new plantings with deformed blooms, even when other plants nearby are unaffected. It’s not caused by the roots themselves, but we understand how frustrating and disappointing this is. After speaking with our Customer Service Team, it seems we were able to assist you and you think it might be those nasty mites. We're happy that we were able to come to a satisfactory resolution for you and look forward to continuing gardening with you!

Store owner replied: Hello Roxi. We appreciate you taking the time to report these findings so we can share them with our growers in hopes of preventing such occurrences moving forward. We strive to ensure the quality of our products and can share in your frustrations, as we wish for all customers to be satisfied with their purchase. After speaking with our Customer Service Team, it seems we were able to resolve this for you. Thanks for your time in sharing your experience with us!

Store owner replied: Hello Megan GB. Thanks so much for your review! We greatly appreciate your feedback on this matter. We're always looking for ways to improve our products and service and will certainly take your information into account. After speaking with our Customer Service Team, it seems we were able to resolve this for you. If you ever have any other concerns or questions, feel free to reach out to us and we'll be happy to do all we can to assist. Thanks again for your review and best wishes for your growing season!

Store owner replied: Hello Cassie. Thank you for your review of Eden Brothers! We truly appreciate you bringing this to our attention. Feedback like yours is invaluable, as it helps us continually improve our products. After checking in with our Customer Service Team, it looks like we were able to assist you further. Thanks again for taking the time to share your thoughts with us and hope you have a beautiful growing season!

Store owner replied: Hello Drew. Thank you for your review of Eden Brothers! We greatly appreciate you bringing this to our attention. It's so important to have feedback like this so we can continually improve our products and processes. After speaking with our Customer Service Team, it seems we were able to resolve this for you. Thanks for your time in sharing your experience with us!

Store owner replied: Hello, Jillian Thank you for your review of Eden Brothers! After speaking with our Customer Service Team, it seems we were able to resolve this for you. We greatly appreciate you bringing this to our attention as we strive to provide the best quality service and products to our gardeners around the country.

Store owner replied: Hello, Mary Ann Thank you for your review of Eden Brothers! We are sincerely sorry to hear that your Echinacea Helenium Butterfly Attractor Mix did not grow as expected! We reached out previously, but wanted to make sure we gave ample opportunity to resolve this issue. Feel free to reach out by phone Monday through Friday from 9am - 5pm Eastern time at 855-440-2929 or by email at service@edenbrothers.sbs. We'd love to hear from you!

Store owner replied: Hello, Ryan Thank you for your review of Eden Brothers! We appreciate your feedback as continuing to work with our gardeners around the country allows us to actively update our products and processes. We are delighted to hear that you’ve requested a store credit and will resume gardening with us! Feel free to reach back out with any other questions or concerns.

Store owner replied: Hello, Sam! Thank you for your review of Eden Brothers! We greatly appreciate you bringing this to our attention as feedback like yours helps us deliver the best quality products possible. After speaking with our Customer Service Team, it seems we were able to resolve this for you. If you have any other issues, feel free to reach out!